Once you have paid and your application is received by our enrollment representative, your information is automatically input into the EVUS System within 24 hours.
In the case of an "Unsuccessful Enrollment" (Denial by the government), a full refund will be automatically processed to all users who have made their application through this website.
Once you have submitted your application with us, it is assumed that we will begin the enrollment process immediately. Should you decide to request a refund after your application has been submitted you will no longer qualify for a full refund, as we can no longer cancel your application. For further refund, or billing, inquiries, you will need to get in touch our customer service department on the contact us page.
If you wish to request a refund, email us at indicating the following:
Your reason for the request.
Your full names(as appears in your passport).
Your unique transaction ID.
The email used to make the registration on this website.
For multiple requests, please indicate all transaction IDs.
All refund requests will be evaluated within 72 hours.
Please feel free to contact our customer service representative, at any point in time, for any questions or concerns you may have.